← Back

Terms of Service

Last updated: April 27, 2026

These Terms govern your use of Farm-2 ("Service") operated by Farm2 LLC ("we", "us"). By creating an account or using the Service you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally able to enter contracts in your jurisdiction. The Service is intended for farmers, agricultural businesses, and related service providers in Canada and the United States.

2. The Service

Farm-2 is an online marketplace that connects buyers and sellers of physical agricultural goods, equipment, and related services. Farm-2 itself is not a party to transactions between users — we provide listing, messaging, protected payments (via Stripe), and dispute support tools.

3. Your Account

• You are responsible for the accuracy of your profile, listings, and any content you post.
• You are responsible for keeping your password secure. Notify us if you suspect unauthorized access.
• You may delete your account at any time at farm-2.com/delete-account.

4. Listings & Prohibited Items

You may only list items you have the legal right to sell. The following are prohibited:

• Live animals where transport across state, provincial, or international lines requires permits you do not hold.
• Controlled substances, including cannabis except where both parties hold the required licences.
• Pesticides, veterinary medicines, or restricted-use chemicals sold to unlicensed buyers.
• Stolen goods, counterfeit goods, or items that infringe third-party intellectual property.
• Firearms, ammunition, explosives, or hazardous materials except where both parties comply with applicable laws.
• Anything that violates federal, provincial, state, or municipal law in either party's jurisdiction.

5. Transactions & Payments

• Payments are processed by Stripe under their terms of service. Farm-2 does not store full card numbers.
• Most transactions use Farm-2 protection: funds are held until the buyer confirms delivery, then released to the seller minus the platform fee.
• The platform fee is 2.95% of the transaction subtotal, plus Stripe processing fees.
• Sales tax is calculated and collected automatically at checkout by Farm-2 Auto Tax based on the buyer's location. Canadian buyers are charged applicable GST/HST/PST/QST by province; U.S. buyers are charged their state's sales tax rate. Cross-border sales are zero-rated. Sellers are responsible for remitting collected taxes to the appropriate authorities.
• Refunds are governed by the seller's stated policy and Stripe's chargeback rules. Farm-2 may issue refunds in disputes per Section 7.

5A. Taxes & Farm-2 Auto Tax

Farm-2 uses an automatic tax calculation system ("Farm-2 Auto Tax") that determines applicable sales taxes at checkout based on the buyer's location:

• Canadian domestic sales: GST, HST, PST, or QST is calculated automatically based on the buyer's province or territory. The applicable rates follow current federal and provincial tax law.
• U.S. domestic sales: State sales tax is calculated automatically based on the buyer's state. States with no sales tax (Alaska, Delaware, Montana, New Hampshire, Oregon) are charged 0%. The rate applied is the state-level base rate only (local surcharges may apply separately).
• Cross-border sales (Canada to U.S. or U.S. to Canada): Exports are zero-rated. No domestic sales tax is charged on cross-border transactions. Import duties or customs fees, if any, are the buyer's responsibility at the border.

Prices displayed on Farm-2 listings are set by sellers and do not include tax. Tax is added automatically at checkout where applicable.

Seller obligations: Each seller on Farm-2 is responsible for:

• Registering for and obtaining any required tax identification numbers (GST/HST number, provincial PST number, state sales tax permit, etc.).
• Remitting all collected taxes to the appropriate tax authorities on time.
• Filing all required tax returns and maintaining records of all transactions.
• Claiming any applicable exemptions (e.g. agricultural product exemptions) where entitled.

Farm-2 collects tax on behalf of sellers as a convenience and remits the tax portion of each transaction to the seller along with the sale proceeds. It is the seller's responsibility to remit these amounts to the appropriate tax authority.

Farm-2 is not a tax advisor and does not provide tax advice. The tax rates used by Farm-2 Auto Tax are state/provincial base rates and may not account for local surcharges, product-specific exemptions, or special agricultural tax rules. Users should consult a qualified tax professional regarding their specific obligations. By using Farm-2 as a seller, you acknowledge that you bear full responsibility for tax compliance and agree to indemnify Farm-2 from any claims, penalties, or liabilities arising from failure to comply with applicable tax laws.

5B. Condition Terms & Disclosure

Every listing for physical goods is sold under one of the condition terms below. The term is displayed on the listing, displayed again at checkout immediately above the payment button, and recorded onto the order at the moment it is placed. The recorded copy governs: a seller editing a listing after a sale does not change the terms of a sale already made.

• New — unused, original packaging. New and unused, in original packaging with all original parts. Sold with the full implied warranty of merchantability.
• New — open box or repackaged. New and unused, but not in sealed original packaging. The implied warranty of merchantability applies to the item, not to the packaging.
• Live plant — nursery fresh at dispatch. Warranted healthy, true to name and free of visible pest or disease at the moment of dispatch, evidenced by the dispatch photographs attached to the order. Live plants are perishable. Normal transit stress — leaf drop, wilting, bent stems, minor foliage damage — is not a defect, and no warranty is given as to appearance on arrival or survival after planting.
• Used — like new / good / fair. Previously used, graded, and warranted to the stated grade. Cosmetic wear consistent with the grade is expected and is not a defect. All faults beyond the ordinary must be disclosed in the seller's condition notes.
• As-is — all sales final. Sold AS IS and WITH ALL FAULTS. The seller disclaims all warranties, express or implied, including the implied warranties of merchantability and of fitness for a particular purpose. The buyer accepts the entire risk as to quality, condition and performance, and accepts that undisclosed faults may exist. All sales are final.
• For parts or not working. Sold for parts or repair only, not represented as functional, with all warranties disclaimed. All sales are final.

Sellers must describe every known defect in the condition notes. A listing whose condition term or notes materially misrepresent the goods is a breach of these Terms and grounds for suspension and for Farm-2 to refund the buyer out of the seller's proceeds.

Buyer acknowledgement. Placing an order records your acceptance of that order's condition terms, and the time of acceptance is recorded. You agree that goods conforming to the recorded condition terms and to the seller's condition notes are goods as described, and that you will not represent otherwise to a card issuer, bank or payment provider. Raising a chargeback on the ground that goods were not as described, where the goods conformed to the terms you accepted, is a breach of these Terms.

5C. Condition Evidence & Payout Holds

Before dispatching any order of physical goods, the seller must upload photographs showing the goods in the condition the order was sold under. Photographs are recorded against the order, are visible to every party to it, and cannot be edited or deleted once submitted.

Seller proceeds are held by Farm-2 until that evidence is submitted. A hold is not a forfeiture: the proceeds are released when the photographs are uploaded. An order dispatched without evidence, or with evidence that does not show what was sold, leaves the seller liable for the full amount of any resulting chargeback, refund or claim, and Farm-2 may recover that amount from the seller's proceeds on that or any other order.

Photographs, the recorded condition terms, the buyer's acknowledgement and its timestamp, delivery confirmations and order messages may all be submitted to card networks, issuing banks and payment providers as evidence in response to a chargeback. Each party consents to that use.

6. Shipping & Delivery

Sellers are responsible for delivering items as described. Where Farm-2 matches you with a third-party trucker or broker, that party is independent — Farm-2 is not the carrier and is not liable for loss or damage in transit.

Carrier insurance. Any user accepting a hauling job through Farm-2 must hold and maintain, at their own cost, cargo insurance of at least US$100,000 and commercial auto liability insurance of at least US$1,000,000, each current and in force for the whole of the carriage. Coverage details and expiry dates must be recorded on the carrier's Farm-2 profile, and Farm-2 may require a certificate of insurance and may verify it with the insurer. A carrier without current coverage on file cannot accept loads. Carriers must notify Farm-2 immediately if coverage lapses, is cancelled or is reduced below these minimums.

Loss of or damage to goods in transit is the responsibility of the carrier and is a claim against the carrier's insurance, subject to the carrier's liability under the Carmack Amendment (49 U.S.C. § 14706), the equivalent provincial legislation in Canada, or the applicable bill of lading. Farm-2 is not an insurer, is not a party to the contract of carriage, and does not underwrite, guarantee or adjust any claim. Farm-2 requires these minimums as a condition of using the Service; it does not verify that any policy will respond to any particular claim, and each user remains responsible for satisfying itself as to the adequacy of its own and its counterparties' coverage.

6A. Delivery Acceptance

When goods are handed over, the buyer signs for them. The signature records that the buyer took delivery, had the opportunity to inspect, and either accepted the goods as conforming to the condition terms they agreed at checkout or noted an exception. The signature is captured with a timestamp and, where the device permits, coordinates, and the exact wording signed is stored with it.

Signing with no exception noted is a receipt of the goods in apparent good order and condition and is evidence that the goods were delivered as described. For goods moved by a carrier, it may also limit a later claim against that carrier under the Carmack Amendment (49 U.S.C. § 14706), the equivalent provincial legislation, or the applicable bill of lading. Buyers should inspect before signing and should note anything wrong at the door.

Refusal. A buyer may refuse a delivery. Refusal is recorded, nothing is released to the seller, and Farm-2 opens the matter with both parties. Nothing in these Terms requires a buyer to accept goods they believe are not as described.

Raising problems. By signing, the buyer agrees that if a problem appears after delivery they will raise it with the seller through Farm-2 first and allow a reasonable opportunity to resolve it before contacting their bank or card issuer. This is a contractual undertaking about the order in which the buyer seeks a remedy. It is not a waiver of any right the buyer has against their card issuer, and nothing in these Terms limits those rights.

Use as evidence. Where a payment dispute is raised, Farm-2 may provide to the card network, issuing bank or payment provider: the condition terms accepted at checkout and the time of acceptance, the photographs taken before dispatch and on arrival, the signed delivery receipt, carriage and transit records, and the message history between the parties. Each party consents to this use.

7. Disputes

If a buyer and seller cannot resolve a dispute, either party may request Farm-2's review. We may, at our discretion, release protected funds, issue a partial or full refund, or refer the matter back to the parties. Our determination is not legal arbitration and does not waive your right to pursue legal remedies.

8. User Content & Conduct

You retain ownership of content you post (listings, photos, messages) and grant Farm-2 a non-exclusive licence to display and distribute it as needed to operate the Service. You agree not to:

• Post false, misleading, or fraudulent listings.
• Harass, threaten, or defraud other users.
• Scrape, copy, or republish other users' listings without permission.
• Attempt to circumvent the platform's payment protection or fee structure for transactions originated on Farm-2.
• Use the Service to send spam or unsolicited commercial messages.

9. Account Suspension & Termination

We may suspend or terminate accounts that violate these Terms, with or without notice. You may close your account at any time via the in-app deletion flow.

10. Disclaimers

The Service is provided "as is" without warranties of any kind. Farm-2 does not guarantee the quality, safety, or legality of items listed, the truth of users' representations, or the ability of buyers and sellers to complete transactions.

11. Limitation of Liability

To the maximum extent permitted by law, Farm-2's total liability arising out of or relating to the Service is limited to the platform fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

12. Indemnity

You agree to indemnify and hold Farm-2 harmless from claims arising out of your listings, transactions, or violations of these Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Disputes may be brought in the courts of Ontario, except where mandatory consumer-protection laws in your jurisdiction provide otherwise.

14. Changes

We may update these Terms from time to time. Material changes will be posted here with a new effective date. Continued use of the Service after changes constitutes acceptance.

15. Rewards Program

Farm-2 Rewards is an optional loyalty program. Cashback is earned on the item subtotal of completed orders — after an order is released from escrow — at your tier's rate (Starter 1.5%, Start Up 2%, Pro 2.5%, Enterprise 3%). Platform fees, shipping, and taxes do not earn. Your tier is the higher of your completed-order count or your active membership plan, and can move down as well as up.

Cashback is store credit spendable toward Farm-2 purchases only. It has no cash value and cannot be withdrawn, transferred, or exchanged for cash, and is separate from advertising credits. If an order is refunded, the cashback earned on it is reversed; if you have already spent it, the shortfall is deducted from your refund. Membership design credits refresh each billing cycle and do not roll over; the free introductory generations are one-time per account. Farm-2 may adjust tier thresholds, rates, and program terms with notice, and may withhold or reverse rewards obtained through fraud or abuse.

16. Contact

Questions? Email hello@farm-2.com.